| General FAQs |
| Do the website prices include VAT? | Yes, all website prices include VAT at 20%. |
| How much is delivery? | Delivery is £10.00 for goods that can be delivered with a standard courier. Delivery of goods using a specialist carrier cost £24.95 to most UK postcodes. More details can be found on our Shipping & Returns page. |
| How long does delivery take? | It depends on the goods and the delivery location. Taps and showers from the Hudson Reed range only usually take 2-3 working days for anywhere in the UK. Fragile goods such as basins and toilets can sometimes take a week or two. To get an exact delivery date before ordering please contact sales on 0113 3907512 or email sales@victorianbathrooms4u.com |
| Do you deliver to the Channel Islands? | We can deliver to the Channel Islands and Europe. Please either call us on 0113 3907512 or email sales@victorianbathrooms4u.com for a delivery price. |
| Can I order by telephone? | Yes, ordering by telephone is quick and easy. Just Call 0113 3907512. |
| Is there a price difference if I order by telephone? | No. |
| When are your telephone line open? | Monday to Saturday 9am - 5pm |
| Are you open on Sundays? | Our telephone lines are closed. Online orders can be made at anytime. |
| Sanitaryware FAQs |
| When I buy a basin are the taps and waste included? | No. Taps and wastes are purchased separately unless stated in the product description. |
| Is the toilet seat included when I purchased a toilet? | Some do and some don't. Please check the product details for information. |
| Are the floor fixing screws included when I purchase a toilet? | No. All fixing screws that are required to fit the toilet to the floor need to be supplied by your plumber/builder. |
| What is a 4 piece set? | A 4 piece set consist of a basin, pedestal, cistern & toilet pan. |
| Bath FAQs |
My bathroom is tiny. Where can I find a bath 1600mm or smaller?
| Please click here to be taken to our small baths category.
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| What material are your baths made of? | We have baths available in acrylic, stone cast resin, pressed steel and cast iron. If you are unsure what material the bath you are looking at on our website is please contact sales. |
| Can I paint the outside of a roll top bath? | All of our roll top baths can be painted on the outside with an oil based paint. |
| I've already purchased taps elsewhere, will they fit on your pre-drilled bath? | Yes, so long as the taps have pipe centres measuring the standard 180mm measurement |
| Do your baths include a waste within the advertised price? | Wastes are purchased separately unless otherwise stated in the product description. |
| Shower Enclosure FAQs |
| How can I tell if I need a right or left handed shower enclosure? | Our product descriptions indicate left or right handing for the main product image. If you are still unsure after reading our description please contact sales for advice. |
| Do your shower enclosures include the trays? | Shower trays are purchased separately unless otherwise stated in the product description. |
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| Taps FAQs |
| What are your taps made of? | All our taps are made from solid brass before being chrome plated. |
| What guarantee is available with your taps? | All Hudson Reed & Ultra products have a 10 year manufacturer's warranty. |
| Do your taps have ceramic disk technology? | Most do. If the product description does not state that the taps have ceramic disc technology it doesn't necessarily mean that ceramic disc technology isn't present. Please contact sales for confirmation. |
| What size hot and cold water feeds are required for your bath taps? | While we do have some 1/2 inch (15mm) bath taps, 99% of them are 3/4 inch (22mm). |
| What size hot and cold water feeds are required for your basin taps? | Our basin taps require 1/2 inch (15mm) piping. |
| Shower Valve FAQs |
| What water pressure is required for my shower? | Water pressure requirements vary from shower to shower. For information and advise please telephone sales on 0113 3907512 or email sales@victorianbathrooms4u.com |
| What is the difference between a dual shower valve and a twin shower valve? | A dual valve and a twin valve have the same capabilities. The only difference is the positioning of the water pressure and temperature control handles. |
| What kind of shower valve do I need if I want to use a fixed shower head and body jets? | You require either a triple valve or a twin valve with built-in diverter. |
| Accessories FAQs |
| The roll top bath pack that is available with your baths and bathroom suites, what is it? | The roll top bath pack is a chrome plated exposed waste kit. It consists of 3 components. It contains telescopic pipe shrouds to cover unsightly hot and cold water feeds. An exposed waste that is chrome not just inside the bath but also on the outside of the bath from the overflow down to the waste area. The third item is a chrome shallow trap. |
| What is a concealed bath waste? | A concealed bath waste is chrome on the inside of the bath. The pipe that goes from the overflow down to the bottom waste section is plastic. |
| What is an exposed waste? | An exposed bath waste is chrome on the inside of the bath. The pipe that goes from the overflow down to the bottom waste section is also chrome plated. |
| What is a click clack waste? | A click clack waste opens and closes simply by pressing down on. Other names for a click clack waste are "push button" and "sprung plug". |
| Can a pop-up bath waste be used with a boat bath? | Not if the boat bath sits on a plinth. |
| What is the difference between a slotted and unslotted basin waste? | A slotted basin waste if for use with basins that have an overflow. |
| Shower Trays FAQs |
| What is an easyplumb tray? | An easyplumb tray is a shower tray that is raised higher than usual. Easyplumb trays are often required when a joist or pipe is obstructing the fitting of the shower trap and/or waste. Other circumstances such as solid concrete flooring can play a part in the requirement of an easyplumb tray. |
| Do your shower trays include a waste? | Yes, all our shower trays are sold with a waste. |
| Do your shower trays include a trap? | No, the trap is some supplied by your plumber/builder. |
| Radiator & Towel Warmer FAQs |
| How do I work out how much BTU I need for my bathroom? | The BTU figure is width(feet) x length(feet) x height(feet) x 5. If the bathroom is facing north add 5% to your final figure. If the room has French windows add 20% to the final figure. If the room has double glazing, deduct 10% from your final figure. |
| Do your radiators and towel warmers include valves within the stated website price? | Unless otherwise stated in the product description valves are purchased separately. |
| Can your radiators and towel warmers be run dual fuel? | No, Our radiators, towel warmers and ladder rails all run off the central heating. |
