Traditional Bathrooms Limited
Unit 8a
Coulman Road
Coulman Road Industrial Estate
Thorne
South Yorkshire
England
DN8 5JU

Sales: 01405 818 500
Fax: 01405 818 600
Email: traditionalbath@btconnect.com

Company No. 4127095
V.A.T. Registration No. 789-5244-72

Goods ordered through the Traditional Bathrooms Limited website will be dispatched within 5 to 15 working days from receipt of full payment unless otherwise stated in the product description, subject to availability.

If for any reason this time scale cannot be adhered to, Traditional Bathrooms Limited will notify you immediately and a revised delivery schedule will be decided. All orders will be sent at our option using the best and most cost effective method.

PLEASE NOTE: Our free Mainland UK delivery service only applies to orders over £50.00 and is not always applicable to certain areas. Orders that total under £50.00 are subject to an £8.50 post and packaging fee. Free delivery will be dependant upon a minimum purchase order amount of £1000.00 to customers with postcodes PL-TQ-TR-EX-KW-IV-AB-PA-DD-PH-FK & KY. Orders under £1000.00 will be subject to a £65.00 carriage charge.

PLEASE NOTE THAT WITHOUT EXCEPTION THE CUSTOMER WILL BE REQUIRED TO PROVIDE ASSISTANCE WITH THE UNLOADING OF THE VEHICLE. FREE DELIVERY REFERS TO A ONE MAN GROUND FLOOR UK MAINLAND DELIVERY ONLY.

Deliveries are made by a single driver. If the items you have ordered are heavy or large please ensure that an able bodied person is available to lend assistance.

For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the driver’s delivery note. If you sign for the goods, even if you write “unchecked” or something similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refusing to wait while you check the outside packaging of the goods then you must refuse to accept the delivery and should then contact Traditional Bathrooms on 0800 783 2348 or email traditionalbath@btconnect.com to inform us.

If you have notified us of a problem with the goods, we will, at our option either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. Any product damages and/or defects must be reported to us within 48 hours of receiving the goods. Shortages must also be reported within 48 hours.

TRADITIONAL BATHROOMS STRONGLY ADVISE THAT YOU DO NOT BOOK A PLUMBER OR FITTER UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY PLUMBING OR FITTING COSTS OR COMPENSATION.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

In the event of a pricing error on www.victorianbathrooms4u.com we will not be bound to honour any orders made at that price.

Returns will only be accepted if they are returned with their original packaging intact and in the exact same condition as they were dispatched. All returns are subject to a re-stocking charge of 20% of the purchase price excluding carriage. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control. This does not affect your statutory rights.

To cancel an order, Traditional Bathrooms Limited must receive written notice seven working days from the day after the goods were received. Traditional Bathrooms Limited are under no legal obligation to accept cancellations after this period.

PLEASE NOTE THAT IF YOU WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING THEN THE PRODUCT IS NO LONGER IN RESALEABLE CONDITION AND YOU WILL NOT BE REFUNDED.

Any guarantees quoted on the www.victorianbathrooms4u.com website are manufacturer’s guarantees. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Traditional Bathrooms. In the event manufacturer becomes insolvent the guarantee is lost.

All returns are tested and if the item proves not to be faulty then only the product value will be refunded. The re-stocking charge of 20% will apply as will any delivery charges that Traditional Bathrooms have covered. Whilst delivery for orders over £50 is free to Mainland UK (except customers with postcodes PL-TQ-TR-EX-KW-IV-AB-PA-DD-PH-FK & KY), it still incurs costs to Traditional Bathrooms Ltd. Collections of returned items that prove to not be faulty or damaged are charged at £8.50 for brassware (taps, wastes, towel warmers and showers) and £65.00 for all other items.