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In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give notice online via live help or Email, giving details of goods which are to be returned and the delivery details.
For full details of how to return goods please contact our customer care team on 0113 244 4400.
All non-faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely and in their original packaging.
Please note that a collection charge will be implemented for all non-faulty returns, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed below.
All Returns must be sent back with a Returns form, Returns not sent back with the below form could be delayed in processing.
Click to download the returns form.
Small Item - £ 15.00
Medium / Large Item - £ 50.00
Should you decide to return goods yourself via a courier service of your own choice then please note you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return and included the returns form above.
If you have any questions regarding cancellations, or returns then please call our customer care team on 0113 244 4400.
Monday - Friday: 9am - 5pm, Saturday: 9am - 4:30pm, Sunday: Closed
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