Apply for a Trade Account
In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery.
To exercise your right of cancellation you must give notice online, via live help or Email, giving details of goods which are to be returned and the delivery details. For full details of how to return goods please contact our customer care team on 0113 390 7512.
Please click link to Arrange a Return which must be filled in to start the returns process.
All non-faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely, unopened in their original packaging and in a resalable condition.
Please note that a collection charge will be implemented for all non-faulty returns, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed below.
We won't charge you a restocking fee for returning your products within 28 days, but you will be required to pay the transportation costs associated with the return. This will depend on the size and type of item(s) being returned.
Small Items - £ 15.00
Medium / Large Items - £ 80.00*
*Cast Iron Baths - £ 180.00
Any returns notified after 14 days shall be subject to an additional 25% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods.
Where the goods are being returned because they are faulty, incorrect or damaged then we will arrange the return via our own delivery services.
Should you decide to return goods yourself via a courier service of your own choice then please note you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return as these may not get processed correctly.
Please note the above information does not apply to bespoke items.
If you have any questions regarding cancellations, or returns then please call our customer care team on 0113 390 7512.
Monday - Friday: 9am - 5pm, Saturday: 9am - 4:30pm, Sunday: Closed
Privacy & Legal
Units 5, 6 & 7 Evans Business Centre, Albion Park, ALbion Way, Leeds LS12 2EPTel: 0113 390 7512
© 2021 Sanctuary Bathrooms Leeds Ltd(VAT Registration NO. 128 3120 44)